How to File a Post-Rental Claim

If you experienced an issue with your car rental, you’ll need to contact our car provider, CarTrawler, directly for further investigation.

1. Submit a Case

You can open a case through the MANAGE YOUR BOOKING option on your account.

Please note: Claims must be submitted within 120 days of your rental return date.

 

2. Initial Response

A CarTrawler agent will review your case and respond within 48 working hours.
They may request additional documentation or provide a resolution based on the details of your claim.

3. Investigation Process

For more complex cases, the agent may need to contact the rental supplier.
You may be asked to provide further documentation, such as receipts, rental agreements, or proof of charges.

4. Resolution Timeline

Most cases are resolved within 20 working days, depending on the supplier’s response time.
CarTrawler will keep you updated and may close the case if the supplier does not respond.

5. Case Closure

You’ll receive an email with the final decision and explanation.
Any supporting documents used in the review will be included, if applicable.

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Still Need Help?

If you have additional questions or need further assistance, you can reach CarTrawler directly:

Portal: https://customer.cartrawler.com/ 
Email: [e-mail] 

Phone: [phone] | [phone]

Hours: Available 24/7